Zalora.com

Business-to-consumer (b2c)

 Zalora  is Asia’s leading online fashion destination. We are the largest and fastest growing fashion focused e-commerce site in Southeast Asia. Founded in early 2012, we are present in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Thailand, Vietnam and Hong Kong.

ACCESS CONTROL AND SECURITY

·         Access Control (email and password / facebook login)

·         Security measure

( NORTON SECURED : Secure payment with SSL – Encryption & PCI DSS APPROVED

PROFILING AND PERSONALIZING

Personal details ( name , email, birthday, password, language , shipping & billing address)

SEARCH MANAGEMENT

·         Parametric-based search

 

CONTENT MANAGEMENT –picture, brand, price , discount

CATALOG MANAGEMENT – brand , sale, new product

 

PAYMENT

·         SHOPPING CART  & PAYMENT METHOD SUPPORT ( Mastercard, visa, Paypal, CIMB Clicks, IPay88, Maybank2u)

COLLABORATION AND TRADING

ebay.com

Consumer-to-consumer (c2c)

ebay is a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing formats and locations. The actual contract for sale is directly between the seller and buyer. eBay is not a traditional auctioneer. 

ACCESS CONTROL AND SECURITY

·         Access Control (username/email and password)

·         Secure measure ( NORTON SECURED)

PROFILING AND PERSONALIZING

·         Profile management and personalisation

      User feedback

SEACH MANAGEMNET

Parametric-based search

CONTENT MANAGEMENT -  picture, brands, delivery fee, place made, discount , number of product sold, number of customer searching

CATALOG MANAGEMNT

PAYMENT

·         Payment method support – paypal , paypal credit , credit or debit card

Collaboration and trading

In conclusion, both sites have its pros and cons, its similarities and differences. In the size of content, Ebay.com definitely has more variation because it sells many kinds of items and some of the items are not usually found in regular stores but it may not be meet up with customer standard or good and best condition. So, I prefer to Zalora.com because of its reliable. They sell branded items with best condition and have a return policy with 3 rules which are within 30 days of purchase, unworn and unused with the original tags still attached and in the original packaging which must be in the original condition. This ensures that if the consumer is unhappy with what is shipped to them, they can get a refund.